Reopening our parks!

 

Following the great news from the Prime Minister, we are delighted to announce we are opening all our sites from 9 am on Saturday, 4th July.

 

Please note, we are only accepting casual holiday bookings from Monday 6th July. Bookings can be made online.

 

Our phone lines are very busy, so if you need to contact us, please send an email to info@diamondfarm.co.uk or leave a message on Facebook and we will get back to as soon as possible.

 

We will be in touch with all our owners shortly, with more details, once we have had a chance to review all the new guidance and protocols. Please bear with us!

 

Thank you for your patience and support throughout this difficult time.

 

We can’t wait to see you all! 😍

 

For further advice, please see https://www.gov.uk/coronavirus

What we are doing to keep you safe

 

The safety of our staff, customers and the local community is our number one priority. Throughout lockdown we have been continuously reviewing all government guidance, working closely with industry trade bodies, local holiday parks, and health and safety advisors, to develop new guidelines and procedures on our parks to ensure we continue to provide a happy and safe place enjoy your holiday.

 

As a result, we have introduced the following measures:

 

  • Social distancing procedures and visible one-way systems where required, with increased signage
  • A signed way in, and way out, of our buildings to ensure you can socially distance from others
  • Enhanced cleaning and hygiene procedures for site facilities and shared spaces.
  • Additional pop-up handwashing/sanitisation facilities will be provided
  • Our shop will be encouraging contactless transactions, with queue management systems
  • Our cafe will be operating on reduced capacities to ensure correct social distancing. We will be offering take away food which will be compliant with social distancing guidelines
  • Restricted access to Reception, which has screens installed.
  • Encouraging contactless methods of payment, where possible
  • Pre-arrival emails to help you prepare for your visit
  • Additional training for staff

How can you play your part?

 

We all have an essential role to play to ensure we all remain safe, so when on-site, please follow this advice:

 

  1. Wash your hands regularly with soap and water for 20 seconds.
  2. Always use the sanitisation points when entering and leaving our facilities.
  3. Socially distance (2m) from other guests and our staff at all times.
  4. Comply with all signage and floor marking instructions.
  5. Listen to our staff instructions.
  6. If you or any of your family experience Covid-19 symptoms, then contact us immediately on 01278 751 794. Do not leave your accommodation and please wait for further instructions.

COVID-19 FAQs

When do you plan to reopen?

As part of phase 3 of the governments Covid-19 recovery strategy, the earliest we would be able to reopen would be July 4th. We are monitoring the government’s updates carefully, and we are doing everything we can to make sure we can reopen as soon as we are allowed. When we have more information, we will let you know!

I have a booking for before July 4th, what should I do?

If you haven’t already been contacted by our team, please email info@diamondfarm.co.uk or call 01278 751794 and we will discuss all your options

I have a booking for after July 4th what should I do?

Hold tight – we are hoping to be open, but we can’t confirm that yet. If we have to cancel your booking, our team will be in touch to discuss your options. Follow us on Facebook for regular updates.

My holiday balance is due to be paid soon. What should I do?

Please do not pay any remaining balance until we know when we can reopen.

Can I call you to discuss my booking?

Our phone lines are open Monday to Friday 9 am – 4 pm. Please call 01278 751794. If you cannot get through, please leave a message, and we will respond to you as soon as we can.

Can I make a new booking?

We are taking bookings for after July 4th. To help you book with confidence, if your booking is cancelled due to coronavirus, you will be offered a credit note for 2020/21 or a full refund.

I have a static caravan or seasonal touring pitch with you. Where do I stand regarding my site fees?

We will be offering a compensation package for seasonal and static customers. We will give you more details once we know when we can reopen. Thank you for your ongoing patience and support.

Is the park open for day visitors? Can I come and check on my caravan?

In line with government advice, visits to second homes, campsites and holiday parks are not allowed. As a result, we remain closed and cannot accept day visitors.