UPDATE – 19th July 2021
From Monday 19th July, most Covid restrictions will be lifted, meaning there will be no requirement for social distancing, no limits on social contact, and no limits to household mixing.
A few things to consider:
Shower and toilet facilities
If you have onboard facilities, we encourage you to use them to help reduce numbers in the blocks and help keep everyone safe. We will continue to carry out regular inspections and cleaning, and you can help us by ensuring all areas are left clean and tidy for other guests to use.
Reducing the risk
We have kept all hand sanitiser points and screens in place for your and our team’s safety. So please do your part to keep everybody safe and healthy and help reduce the risk of Covid spreading.
Masks will not be mandatory; however, we recommend you wear one when moving through busy areas in line with government guidance. In addition, some of our team members will continue to wear a face-covering in some indoor spaces.
Track and Trace
We recommend you continue to check into our venues using the NHS QR codes. However, this is no longer mandatory.
UPDATE – 17th May 2021
Following the further easing of COVID restrictions, we are pleased to announce all our toilet, shower & wash blocks have been reopened. However, our advice is to continue to use your own facilities where possible. Please follow the COVID protocols we have put in place and continue to maintain social distancing.
6th April 2021
Following the UK Government’s recent guidance, we are pleased to announce we reopen all of our sites on 12th April. Our gates will open at 8.30 am.
We are awaiting further clarification on the use of communal areas and shared facilities (including toilet and shower blocks), and we will advise on this as soon as possible.
As it stands, our toilet and shower blocks will be closed until 17th May, at the earliest. Therefore, units must be self-contained, which means using your onboard facilities. As a result, we are unable to accept tents during this time.
Please note these dates are subject to change in line with further Government guidance.
Stay safe, and we can’t wait to welcome you back to Diamond Farm soon!
Book with confidence with our COVID-19 guarantee
We all need something to look forward to during these challenging times, but we also know that you need to be confident that your money and holidays are protected.
Our guarantee means:
No-quibble refunds: If the Park must close due to government advice when you’re due to be on holiday with us, you’ll get a no-quibble 100% refund.
Free changes: If you have to self isolate you will be able to move your booking dates free of charge, or change who travels. You will only pay the difference if the new holiday’s cost is higher than your original holiday. If you are not sure of your new dates, we will issue you with a credit, which can be used on a new holiday or to pay for an existing booking.
What we are doing to keep you safe
The safety of our staff, customers and the local community is our number one priority. Throughout lockdown we have been continuously reviewing all government guidance, working closely with industry trade bodies, local holiday parks, and health and safety advisors, to develop new guidelines and procedures on our parks to ensure we continue to provide a happy and safe place enjoy your holiday.
As a result, we have introduced the following measures:
- Social distancing procedures and visible one-way systems where required, with increased signage
- A signed way in, and way out, of our buildings to ensure you can socially distance yourself from others
- Enhanced cleaning and hygiene procedures for site facilities and shared spaces.
- Additional pop-up handwashing/sanitisation facilities will be provided
- Our shop will be encouraging contactless transactions, with queue management systems
- Our cafe will be operating on reduced capacities to ensure correct social distancing. We will be offering take away food that will be compliant with social distancing guidelines
- Restricted access to Reception, which has screens installed.
- Encouraging contactless methods of payment, where possible
- Pre-arrival emails to help you prepare for your visit
- Additional training for staff