Book with confidence with our COVID-19 guarantee
We all need something to look forward to during these challenging times, but we also know that you need to be confident that your money and holidays are protected.
Our ‘Book with Confidence guarantee applies to all touring, camping and holiday home stays booked directly through us.
Our guarantee means:
No-quibble refunds: If the Park must close due to government advice when you’re due to be on holiday with us, you’ll get a no-quibble 100% refund.
Changes: If you and/or a member of your party have tested positive for Covid-19, you have the following options:
- Transfer your holiday to new dates in the current year. There will be a £20 amendment fee to do this
- If you are not sure of your new dates, we will issue you with a credit, which can be used on a new holiday in the current year or to pay for an existing booking